Return Policy
Warranty
Nuugarden provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
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Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Nuugarden. All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of Nuugarden. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer’s shipping expense.
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. Nuugarden may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 3–5 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.
Items returned must be in their original packaging or acceptable packaging, along with all accessories in the original shipment. All instances of returns from damaged or defective products are shipped back to Nuugarden at Nuugarden’s expense. All other returns are shipped back to a Nuugarden at the customer’s expense. In cases where you choose to provide the shipping, a tracking number must be provided to Nuugarden and confirmed delivered to an our warehouse to complete the warranty transaction. Please note that it is at the company's discretion to decide if the item may be returned to Nuugarden. Please allow 2–3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.
Unauthorized returns may not be accepted and any shipping charges will not be reimbursed.
Please allow 2–3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.